SAP offers customers a comprehensive and tiered portfolio of support offerings to enable the successful development, implementation and operation of information technology organizations. You can select your support level based on your individual business needs and considerations, including your landscape complexity and desired depth of SAP support.
SAP Enterprise Support is our most comprehensive offering of prioritized and proactive services for companies where downtime is never an option and performance and stability are mission-critical. This plan truly offers customers the ultimate in service levels as well as a focus on continuous improvement in order to get the most from your investment.
In addition to all of the deliverables in the SAP Standard Support Plan (unlimited technical telephone support, access to new software version releases and maintenance updates), the SAP Enterprise Support Plan provides the highest priority response times (P1 less than 1 hour), priority access to the Enterprise Technical Team and proactive services such as account management and regular review meetings. Due to the robust nature of this offering, it is no wonder this is our most popular support plan!
The SAP Enterprise Support Plan is available for purchase through eShop at the time of your software product purchase.